CAPPS – Integrating Cisco Unified Communications Applications

Lisboa
17 Dez 2018
a 21 Dez 2018
Laboral

09h00 - 17h00

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In this hands-on course, you will practice configuring and integrating Cisco’s call management and voice mail systems from scratch. You will work with Cisco Unity Connection, which is integrated with Cisco Unified Communications Manager (CUCM), and with Cisco Unity Express, integrated with CUCM Express.

Building on the foundation provided by ICOMM v8, you’ll focus on voice mail administration and presence administration. You will learn how to add users, configure Class of Service, schedules, and distribution lists, and set up AutoAttendants for both systems. You’ll connect your voice mail systems using Voice Profile for Internetwork Mail (VPIM) networking.

You will also learn how to integrate the Cisco Unified Presence server with CUCM, deploy the Cisco Unified Personal Communicator (CUPC) client with desk phone control, and integrate Unity Connection for CUPC access.

Destinatários

  • Network administrators and network engineers
  • CCNP Voice candidates
  • Systems engineers

Pré-Requisitos

  • ICOMM – Introducing Cisco Voice and UC Administration v8.0
  • CVOICE – Implementing Cisco Unified Communications Voice over IP and QoS v8.0
  • CIPT1 – Implementing Cisco Unified Communications IP Telephony Part 1 v8.0

Programa

  • Introduction to Voice Mail
  • Cisco Unity Connection in a CUCM Environment
  • Cisco Unity Express Implementation in CUCM Express Environment
  • Voice Profile for Internet Mail Implementation (VPIM)
  • Cisco Unified Presence Implementation

Introduction to Voice Mail

  • General Requirements for Voice Mail Integration

Cisco Unity Connection in a CUCM Environment

  • Integration with CUCM
  • Configuring Unity Connection
  • Using Partitions and Search Spaces
  • Implementing Call Management
  • Configuring Users
  • Monitoring and Troubleshooting

Cisco Unity Express Implementation in CUCM Express Environment

  • Basics of Unity Express
  • Integration with CUCM Express
  • Configuring Unity Express
  • Configuring User Accounts
  • AutoAttendant
  • Troubleshooting

Voice Profile for Internet Mail Implementation (VPIM)

  • Implementing VPIM in Unity Connection
  • Implementing VPIM in Unity Express

Cisco Unified Presence Implementation

  • Components and Communication Flows
  • Integrating Unified Presence
  • Configuring Features
  • Implementing Unified Personal Communicator
  • Verifying and Troubleshooting Tools
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CAPPS – Integrating Cisco Unified Communications Applications

Cisco | 35h - Laboral: 09h00 - 17h00


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