Consultant and Teacher PG – BPM at Edurumos
Daniel Ferreira is the Founder and CEO of the new consulting company dedicated to the area of ITSM & Security, with focus on Service Management ISO 20000, ISMS ISO 2700x, ISO 22301, ITIL, CobIT and BPM tools, Project Management and a New Emergent Area Customer Service Management for Hospitality, Public Sector and Retail.
Entrepreneurial and creative, with over 12 years of experience in managing multiple projects in Portugal and Angola in the area of ITSM as a Consultant / Analyst in the area of ITIL, ISO 20000, ISO27001 & ISO22301 and Governance, which passed by Portugal Telecom, eSPap – Public Adminstration, Banking and Telco in Angola, in the areas of Service Management, Security & Business Continuity and Project Management.
Participated in the areas of Customer Relationship Management, Business Intelligence and also in Project Management.
Specialties: ISO2700x ISMS, ISO22301 Business Continuity, Service Management ISO 20000&ITIL, COBIT, CISA, CISSP.
Service Desk, Knowledge Base, Project Management, BPM (Bizagi & BonitaSoft).
Have a book written about ITSM and the strategy to be used and implemented.
Written opinion article for ExameInformatica Magazine about GDPR: http://leitor.exameinformatica.pt/#library/exameinformatica/29-07-2017/edicao-30/opiniao/rgpd–mais-um-desafio-para-as-organizacoes