ITIL 4 brings ITIL up to date in 2019 by revising many established ITSM practices and placing them in the wider context of customer experience, value streams and digital transformation, as well as embracing new ways of working, such as Lean, Agile and DevOps.
This module covers the ‘core’ service management activities and expands the current scope of ITIL to cover the ‘creation’ of services. This module focuses on the integration of different value streams and activities to create, deliver and support IT-enabled products and services whilst also covering supporting practices, methods and tools. This module will also cover service performance and will give practitioners an understanding of service quality and improvement methods. It will enable IT practitioners to continue to deliver innovative yet reliable tech-enabled services to their customers in an increasingly competitive market.
Why take this ITIL 4 Create, Deliver & Support training?
This course not only teaches you how value streams can be built and managed holistically, but also how continuous improvement iterations and feedback loops can be included in value streams. The course explores areas such as development, testing, knowledge, customer and employee feedback, new technologies, sourcing and ways of managing work.
Este curso e-learning inclui
- Conteúdos disponíveis 24/7 durante 120 dias
- Manual e o Exame de Certificação (presencial ou online proctored)
- Sessão de apoio 4h Rumos
Oferta Especial: até 15 de agosto 2020, inscreva-se com 15% de desconto!
Sobre o exame
O exame é composto por 40 questões de escolha múltipla, e tem a duração de 90 minutos. O grau de aprovação é de 70% (28 de 40 questões).
This course prepares candidates for the ITIL 4 Create, Deliver & Support exam. After completing this course, candidates can demonstrate sufficient understanding of ITIL 4 and apply it to the creation, delivery and support of services, as described in the syllabus. After passing the exam, candidates will be awarded the ITIL 4 Create, Deliver and Support certificate. This certification is one of the prerequisites for the ITIL 4 Managing Professional designation which assesses the candidate’s practical and technical knowledge of how to run successful, modern IT-enabled services, teams and workflows.
The purpose of the ITIL 4 Create, Deliver & Support course is:
- to provide the candidate with an understanding of how to integrate different value streams and activities;
- to teach the candidate to create, deliver and support IT-enabled products and services, and to apply relevant practices, methods and tools;
- to provide the candidate with an understanding of service performance, service quality and improvement methods.